Frequently asked questions

Yes. Prices include delivery, setup, safety instructions and pickup within our free delivery area (Pittsburgh and some surrounding areas). Sales tax and the Damage Waiver are not included. Outside the free area, travel fees apply and the office will quote them.

Usually 1 to 3 hours before your rental starts. On very busy days it can be up to 4 hours early, and we'll call to make sure someone is home. Setup time never counts against your rental. Drivers text you an ETA the day or night before.

Backyard rentals are for the day. Park and hall rentals are 4 hours, with a latest pickup of 7 PM unless arranged in advance.

Keep your phone on you the day of the party. Make sure there's a clear path from the street at least 4 to 5 feet wide; units weigh 300 to 650 lbs, so we can't lift them over walls, through houses or up hills. Clear rocks, sticks, sharp objects and pet waste. Stairs or a tiered yard? Call the office first to discuss options and any extra fee.

It's up to you. Tips aren't required or expected, but the crew does haul units that weigh 300 lbs or more.

Most are about 15×15 feet, a little bigger than many companies rent. Each item lists the space it needs, including room for stakes and the blower. Units can't touch walls or trees. When in doubt, measure.

Grass (best for the kids), asphalt and concrete. We can't set up on rocks or gravel because it wears through the vinyl.

At least one 20-amp breaker per inflatable; some units need up to three separate 20-amp breakers. The outlet must be within 50 feet of the unit. The blower runs the whole time, so the unit stays plugged in.

No. We bring up to 50 feet of heavy-duty cord per inflatable, the maximum the blower manufacturers allow. Farther than 50 feet, or no power? Rent one of our generators. We don't plug into outside generators.

We set up at certain Pittsburgh parks only, so call to see if yours is on our list. Most parks require a permit and a certificate of insurance, which we can email to you or the park. Ask about electricity when you reserve your pavilion.

Park and hall rentals are 4 hours, latest pickup 7 PM. Full payment is due when you reserve and is non-refundable, since drivers can't wait on site. Plan to arrive 2 hours early. We don't deliver to parks on holidays, including July 3, 4 and 5.

Cash or credit card. Backyard events pay at delivery. Events anywhere other than your backyard are paid in full when you reserve, unless other arrangements are made.

Not normally. Large orders and park events require a deposit, which is non-refundable.

You can cancel any time before delivery without being charged. Most people keep the party: shut the unit down during rain and jump again once it stops. From October through February we don't deliver for outdoor events if there's any chance of rain.

Cancel any time before delivery, for any reason, with no penalty. We're a small family business, so please cancel as early as you can so someone else can rent the unit.

Every rental is cleaned and disinfected before every rental. No dirty jumps.

Not for normal wear and tear; if a seam starts to tear, let us know right away. Damage from negligence or not following the safety rules (like leaving the blower on in high winds) is the renter's responsibility, up to full replacement. You'll sign the safety rules as the trained operator.

Yes. There's a link in your receipt after you order, or contact the office.