Rental policies
Rental policies
Everything to know before party day: booking and payment, delivery, rental times, weather, parks, power and safety. Questions? Call {PHONE}.
Booking & payment
- Reserve online with live availability, or call the office at 412-453-5050.
- We accept cash and credit cards.
- Backyard events: payment is due at delivery and no deposit is required.
- Events anywhere other than your backyard (parks, halls, schools): full payment is due when you reserve, unless other arrangements are made.
- Large orders and park events require a non-refundable deposit.
- Prices don't include sales tax or the Damage Waiver.
Delivery, setup & pickup
- Delivery, setup, safety instructions and pickup are included throughout Pittsburgh and some surrounding areas.
- Outside the free delivery area, travel fees apply; the office will quote them before you book.
- We usually arrive 1–3 hours before your rental starts (up to 4 hours on very busy days, and we'll call first). Setup time never counts against your rental.
- Drivers text you an ETA the day or night before. Please keep your phone with you on party day.
- Exact-time delivery and exact-time pickup are available as paid add-ons.
Rental times
- Backyard rentals are for the day.
- Park and hall rentals are 4 hours, with a latest pickup of 7 PM unless arranged in advance.
Weather & cancellations
- You can cancel any time before delivery, for any reason, with no penalty. Please cancel as early as you can.
- If it rains, shut the blower off and let the unit wait it out; most parties resume once it stops.
- From October through February we don't deliver for outdoor events if there's any chance of rain.
- Always turn the blower off in high winds.
Parks & venues
- We set up at certain Pittsburgh parks only; call to check yours.
- Most parks require a permit and a certificate of insurance. We can email the certificate to you or the park.
- Ask the park about electricity when you reserve your pavilion.
- Park events are paid in full upfront and are non-refundable, since drivers can't wait on site. Plan to arrive 2 hours early.
- We don't deliver to parks on holidays, including July 3, 4 and 5.
Space, surface & power
- Most bounce houses need about 15×15 ft; each item lists the space it needs, including stakes and the blower.
- We set up on grass, asphalt or concrete. We can't set up on rocks or gravel.
- We need a clear path at least 4–5 ft wide from the street. Units weigh 300–650 lbs, so we can't lift them over walls, through houses or up hills. Stairs or a tiered yard? Call first.
- Each inflatable needs an outlet within 50 ft on its own 20-amp breaker; some need up to three. We bring the cords.
- No power nearby? Rent one of our generators. We don't plug into outside generators.
Safety, cleaning & damage
- Every unit is cleaned and disinfected before every rental.
- The renter signs our safety rules and acts as the trained operator.
- Normal wear and tear isn't your responsibility. Damage caused by negligence or ignoring the safety rules (like leaving the blower on in high winds) is, up to full replacement.
- A copy of the contract and safety rules is linked in your receipt, or contact the office.
Got a date in mind?
See what's open and book online, or call and we'll help you pick.
